Terms of service

At EleganceStep, we are dedicated to providing you with the highest quality products and services. To achieve this, we collect general and personal information through your interactions

with our various channels, including our websites, stores, social media platforms, online or offline events, and products and services offered through our digital platforms.

General Information

General information may include cookies, device information, IP address, and service provider details. This information helps us understand how our digital platforms are used and identify opportunities for technical improvements to enhance your experience.

Personal Information

Personal information may include cookies, name, email address, phone or mobile number, shipping and billing address, login and account information, screen names, gender, city, date of birth, purchase history, payment information, images, photos, location, device type, and videos.

Purpose of Information Processing

The following are the intended purposes for which EleganceStep processes the personal information collected from customers:

To fulfill customer service requests.
To send marketing communications to customers.
To invite customers to promotional events or contests.
To share personal information with logistics partners to deliver products.
To provide updates about order delivery inquiries.
To fulfill product exchange requests from customers. valuations.
To manage customer accounts, collect and process payments for business operations.
Safeguarding the Information

We take the privacy and security of your personal information very seriously and have implemented robust measures, including:'

Web application firewalls.
Antivirus and malware protection.
Data leak prevention measures.
Information classification principles.
Data center firewalls.

In the event of a security breach, we have a comprehensive incident response plan that will be executed promptly.

Opting Out (Requesting Removal of Your Information)

You have the right to request the removal of your information from EleganceStep. To do so, please email your request to infoelegancestep@gmail.com.

Policy Improvements

Our privacy policy is regularly updated to ensure compliance with standards such as the ISO 27001:2013 Information Security Management System.

Inquiries or Questions

If you have any questions about our privacy policy or the information we hold about you, please contact us at:

Email: infoelegancestep@gmail.com
Phone: +92 313 3386505

Thank you for choosing EleganceStep!